A non-refundable deposit equivalent to a 1-night stay (up to $3,000 for signature suites) must be received at the time of booking. Note: Full payment for flights is required at the time of booking, and full payment for your stay may also be required when the reservation is made within 30 days of arrival or for Advanced Purchase Non-Refundable Promotions.
A non-refundable final payment is due 30-days prior to arrival.
Reservations without full payment less than 30 days prior to arrival are subject to immediate cancelation. Automatic cancellations may be applied to all bookings not paid in full.
Cancellation policies are as follows:

HOTEL	Dates	CANCELATION FEE	FLEX PASS WAIVER
All Hotels Except Nickelodeon Riviera Maya	3 Jan 24 - 5 Aug 24	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date.	Yes
	3 Jan 24 - 5 Aug 24	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date.	All Fees Except 2-Nights
	6 Aug 24 - 22 Dec 24	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-4 days prior to the arrival date.	Yes
	6 Aug 24 - 22 Dec 24	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 3 days or less prior to the arrival date.	All Fees Except 2-Nights
	23 Dec 24 - 2 Jan 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No
	3 Jan 25 - 5 Aug 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-8 days prior to the arrival date.	Yes
	3 Jan 25 - 5 Aug 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 7 days or less prior to the arrival date.	All Fees Except 2-Nights
	6 Aug 25 - 22 Dec 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-4 days prior to the arrival date.	Yes
	6 Aug 25 - 22 Dec 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 3 days or less prior to the arrival date.	All Fees Except 2-Nights
	23 Dec 25 - 2 Jan 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No
Nickelodeon Riviera Maya	5 Jan 25 - 12 Apr 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	5 Jan 25 - 12 Apr 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 2-Nights
	13 Apr 25 - 23 Apr 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No
	24 Apr 25 - 20 Jun 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	24 Apr 25 - 20 Jun 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 1-Night
	21 Jun 25 - 16 Aug 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	21 Jun 25 - 16 Aug 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 2-Nights
	17 Aug 25 - 22 Dec 25	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	17 Aug 25 - 22 Dec 25	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 1-Night
	23 Dec 25 - 4 Jan 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No
	5 Jan 26 - 28 Mar 26	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	5 Jan 26 - 28 Mar 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 2-Nights
	29 Mar 26 - 12 Apr 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No
	13 Apr 26 - 20 Jun 26	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	13 Apr 26 - 20 Jun 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 1-Night
	21 Jun 26 - 16 Aug 26	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	21 Jun 26 - 16 Aug 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 2-Nights
	17 Aug 26 - 22 Dec 26	Guest shall pay a 1 night cancelation fee for any reservation canceled 30-15 days prior to the arrival date.	Yes
	17 Aug 26 - 22 Dec 26	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 14 days or less prior to the arrival date.	All Fees Except 1-Night
	23 Dec 26 - 4 Jan 27	Guest shall pay a cancelation fee equal to the entire stay for any reservation canceled 30 days or less prior to the arrival date.	No

Cancellations of any reservation booked under a pre-paid/non-refundable/non-changeable offer will be assessed a 100% penalty per room regardless of when canceled.
Guests may hold up to two active reservations at any time for different dates and/or hotels. Within these two active reservations, Guests may reserve up to five rooms over the same travel dates or portion thereof. Guests wishing to secure additional reservations are non-refundable, full prepayment is required at the point of booking, no changes are accepted 30-days prior to travel.
This policy is not applicable to Azul Villa Casa del Mar, Azul Villa Esmeralda and Specialty Villas. See specific sections of these policies on this page for specific terms.
Modifications: A modification requires a cancellation and re-booking. In the event of a modification, any previous inclusions, value adds, promotions and discounts will be canceled and replaced with current offers. Pre-paid non-refundable offers are not eligible to be modified.
Reservations are non-transferrable; name changes, additions and reductions of guests and/or dates are not accepted.

Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked and traveled within 6 months of the original cancellation (Refunds may be available with the purchase of Flex Pass. See Flex Pass for additional details.)

No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):

No show/late check-in/arrival as well as early checkout/departure shall be without refund, credit, compensation, or liability of the travel provider.

We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

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OUR POLICIES

Reservation, Payment and Cancelation Policies

Karisma Villas

Karisma Hotels Adriatic - EU Hotels

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