Frequently Asked Questions

Are there any special promotions or discounts available for guests?

Are all Margaritaville Island Reserve Resort properties all-inclusive resorts?

Which Margaritaville Resorts in the Karisma portfolio are for adults only?

Can I make special requests before arriving to Margaritaville Island Reserve via the App?

Can I book a room with a private pool at Margaritaville Island Reserve Resort?

What is the minimum age required to enter Margaritaville Island Reserve Resort Riviera Maya?

Is access to Aqua Nick included in my stay at Nickelodeon Hotels & Resorts?

Are all Nickelodeon properties all-inclusive resorts?

Can I book a room with a private pool at Nickelodeon Resorts?

What amenities are available at Nickelodeon Resorts?

Is there direct beach access from the resort?

Are there any special promotions or discounts available for Azul guests?

Are all Azul properties all-inclusive resorts?

Is there direct beach access from the resort?

Can I book a room with a private pool at Azul?

Are there any fitness facilities or a gym on-site?

Are Karisma Villas all-inclusive?

Are there any special promotions or discounts available for guests?

What sports facilities or activities are available?

What amenities are available at Karisma Villas?

Is there direct beach access from the villas?

How can I contact the Resort with a question or request?

How can I modify or cancel my reservation?

Do you offer all-inclusive experiences?

Are all Karisma resorts all-inclusive?

What is the Karisma Gourmet Inclusive® experience?

Are there any adults-only resorts within the Karisma portfolio?

Are there any family-friendly resorts within the Karisma portfolio?

Are kids clubs or childcare services offered by Resorts within the Karisma portfolio?

Are pets allowed at Resorts within the Karisma portfolio?

Is there direct beach access from the resort?

Is Web Check-In available at the Resort?

Can I make special requests before arriving to the Resort, via the App?