Karisma Hotels

Reservations

This is what enhanced beachfront luxury living was made for a private chef to cook all meals, Majordomo service, private beach butler service and more, this package will take guests into a new world.
Package includes:

• Private Chef
• Private Beach Butler
• Premium full bar including a wide range of International and Domestic liquors,
• spirits, etc (In-Villa)
• 24-Hour room service
• Full access to neighboring Azul Beach Hotel
• High tech meeting equipment (Video Conference, one PC station, projector, etc)
• Wi-fi Connection
• Upgraded Bvlgari Amenities in each bathroom
• Aromatherapy and pillow menus
• Luxurious monogrammed bathrobes for all guests
• Daily preferred newspaper / magazines delivered by Majordomo

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With a wide variety of activities & entertainment options, guests will determine what fits their dream vacation best while at Azul Villa Esmeralda.

The following activities can be arranged through the Majordomo at an additional cost:

• Roundtrip limo service for up to 12 people from Cancun International Airport
• Exclusive Lobster Candlelight dinner at Sky Aqua Pier (12 guests max)
• Author's Cuisine at Le Chique Restaurant, located at Azul Sensatori (12 courses with wine pairing)
• In Villa Live Entertainment: Mariachis, Saxophone, Lounge Music Band, Live Music: Guitar and Private DJ
• One Chill Out Lounge or Themed Party with DJ ·Private Tequila tasting ·Wine from Vintage wine list
• Cooking Classes with a private chef ·Spa Treatments
• Sky Pier Massage & Sky Pier Dinner
• Yacht Service
• Deep Sea Fishing
• Golf courses nearby
• Personal Trainer / Private Yoga / Pilates by the beach
• Private Spanish Lessons
• Pay Per View Channels
• Photo Session
• Babysitting Service
• Dry Cleaning Services
• Medical service

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Reservations

Azul Villa Esmeralda works on request and availability basis.
A reservation is not confirmed unless a confirmation notice has been issued by our reservations department.

INVENTORY CONTROL
Email: resmanager@azulsensatori.com
Tel: (52.998) 872-8450
Contact: Roberto Vences, Res. Manager.

Royal Gourmet Inclusive Package Terms

• The Gourmet Inclusive plan needs to be pre-purchased at time of original booking 
• Guest with a booked and confirmed Royal GI package cannot change or withdrawn pre purchased package

Cancellations and No Shows

Cancellation Policy for (A) weeks: Tour Operator shall give Azul Villa Esmeralda prompt written notice of all cancelled reservations. Cancellation charges are as follows:

• Cancellations submitted 120 days prior to arrival will be charged the equivalence of 1 night stay. 
  Cancellations submitted 90 days prior to arrival will be charged the equivalence of 2 nights stay.
  Cancellations submitted 60 days prior to arrival will be charged for the full stay. 

Cancellation Policy for (B) weeks: Tour Operator shall give Azul Villa Esmeralda prompt written notice of all cancelled reservations. Cancellation charges are as follows:  

• Cancellations submitted 60 days prior to arrival will be charged 50% of total 
• Cancellations submitted 45 days prior to arrival will be charged 100% of total

No Shows

• Cancellation policy will apply accordingly 
• No Shows for  Royal GI: In the event of a no show, guests who pre-purchased a Royal Gourmet Inclusive plan will pay the full amount of the package

Payment Terms 

• A $5,000 deposit must be issued at the time of booking. This deposit will be held and will only be processed after 15 days from the time of booking. 
• Guests may cancel without penalty within these 15 days.  
• Payment for (A) weeks: full payment must be issued 120 prior to arrival Payment for (B) weeks: Full payment must be issued 60 days prior to arrival. 
• Payment must be made in US dollars and must indicate:
  Client name, Villa's confirmation number, arrival date, departure date, number of guests.  

Late Arrivals:

If guests do not arrive on the confirmed arrival date, guest will need to inform the hotel of their new arrival date and will be entitled to the remaining nights in the reservation. Additional nights will be considered as a new booking, standard rates and conditions apply.

Contracted Rates: 

Tour Operator cannot sell, promote, or advertise prices below the contracted rack rates stated in this agreement. Failure to do so, allows us to terminate this agreement at any time. 

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